Intro to your account

Welcome to GoFundMe Pro! We’re glad you’re here.

GoFundMe Pro is an online fundraising platform for nonprofits. Our platform provides tools that empower you to build an engaging online fundraising presence.

What can you do with GoFundMe Pro?

A lot of things! But at its core, GoFundMe Pro allows you to build online fundraising pages called campaigns. These campaigns include online donation pages, crowdfunding sites, and event pages. You can then use reports to track your progress and refine your online fundraising strategies. 

Other popular features include:

• Automated donation receipts and emails
• Recurring donation management
• Connections to tools like Mailchimp and Salesforce

Who uses GoFundMe Pro?

Over 4,000 nonprofits and counting use GoFundMe Pro. We welcome all nonprofits who want to empower their teams to create a modern and engaging online presence.

Access your account

When you log in to GoFundMe Pro, you'll land on your profile. To access your organization's account and start using GoFundMe Pro:

1. Select the Manage tab
2. Under the organization you support, select GoFundMe Pro

Home

The Home page gives you a high-level look at your recent account activity. Boxes at the top of the page show how many donations and supporters you’ve gained in the current week, month, or year.

The Home page also has your activity feed. Use this feed to stay up to date with activities such as recent donations. You can post a comment directly from the feed to thank and engage with supporters.

GoFundMe Channel

The GoFundMe Channel contains all of your data for your Nonprofit Page on GoFundMe. Here, you can edit your page's information, track donations, and customize settings.

Campaigns

Select Campaigns to create and manage your online fundraising campaigns. Once you create a campaign, it’ll appear in the list. Select a campaign to view more details or to edit the campaign.

Supporters

Select Supporters to see a list of people who engage with your campaigns. Once a supporter submits a payment or creates a fundraising page, they’ll appear in the list. Select a supporter to view more details about them.

Transactions

When you select Transactions, there are three options: Transaction History, Recurring Giving Plans, and Payouts.

Transaction history

Transaction history lists the transactions you process through GoFundMe Pro. Select a transaction from the list to view more details.

Recurring Giving Plans

Recurring Giving Plans lists the supporters who signed up for recurring donations. Select a Recurring Plan ID to view more details about their recurring donation.

Payouts

Select Payouts to see a list of your daily payout reports. You can also request a larger report with multiple payouts. Use these reports to reconcile payments.

Fundraising

In Peer-to-Peer and Registration with Fundraising campaigns, supporters can create personal or team fundraising pages. From their pages, supporters raise funds on your organization’s behalf. Under Fundraising, you can view a list of the fundraising pages and teams your supporters have created.

Fundraising Teams

When supporters create a fundraising team, it’ll appear in the list. Select a Fundraising Team ID from the list to view more details in a new tab.

Fundraising Pages

When supporters create personal fundraising pages, they appear in the list. Select a page from the list to view more details in a new tab. 

General reports

There are two ways to create reports on GoFundMe Pro. You can create reports directly from menu pages, or you can select templates from General Reports > Recommended Reports. Once you create and save a report, you can select General Reports > My Reports to view any reports you saved.

Learn more about reports.

Apps & Integrations

Apps & Integrations provides access to the GoFundMe Pro API and popular extensions. Working with the API requires help from a web development team, but allows you to expand GoFundMe Pro's capabilities. Learn more about the GoFundMe Pro API.

Aside from the API, you can choose from a list of popular integrations such as Mailchimp and Salesforce. These options also require no coding knowledge. Select the integration's icon to set it up.

Settings

From your Settings, you can set up and edit your account details. We recommend you set up your payment processor first so you can start processing donations.

Campaign Details and Activity

When you select a campaign, its details page appears. From the details page, you can access the campaign editor, view the campaign's activity, and more.

Core features

Select the share icon to copy a link to the campaign’s details page. Send the link to team members so they can access the campaign quickly.

Share the campaign details page

Select the Share icon to copy a link to the campaign's details page. Send the link to your team members so they can access the campaign quickly.

Duplicate the campaign

Select the Duplicate icon to make a copy of the campaign. To learn more about what copies over, view our guide on duplicating campaigns.

Edit the campaign

Select the Edit Campaign button to access the campaign editor. From there, you can change the design and general settings for the campaign.

More options

Select the more options icon (three vertical dots)  to unpublish or delete the campaign. Note that once you delete a campaign, it cannot be recovered.

Overview

The overview tab displays general information about the campaign, such as its ID and status.

If your campaign is published, you can also select Open the link under Campaign Web Address to view the campaign in your browser.

Supporters & Activity

The Supporters & Activity tab displays the supporter and transaction activity for the campaign.

For example, the Supporters view displays a list of the supporters who have donated to or engaged with the campaign. You could also select a Supporter ID number to view additional details about an individual supporter.

Note that the options in the menu may change depending on the campaign you select. For example, Fundraising Teams will not display if you selected a crowdfunding campaign, because supporters do not create fundraising pages in crowdfunding campaigns.

Administration

The Administration tab allows you to manage the team members who have access to the campaign. Note that this tab only appears if you have the necessary account permission levels.

Select the Invite team member icon to add someone to the campaign as an administrator. Or, select a team member from the list to view and edit their details.

Learn more about managing campaign administrators

Supporter center

Everyone who uses GoFundMe Pro, either as a supporter or admin, has access to a supporter dashboard.

What is the Supporter Dashboard?

When a supporter donates to your organization or sets up a fundraising page, they receive a GoFundMe Pro account. When they log in to their account, they’ll land on their supporter dashboard.

From their dashboard, they can keep track of their donation activity, resend themselves receipts, and edit any recurring giving plans or fundraising pages. This empowers your supporters to self-serve and frees your team to focus on other priorities.

Why do I have a Supporter Dashboard?

Having your own dashboard also ensures you can walk in the shoes of a supporter and experience using GoFundMe Pro as they would. It’s helpful to understand the Supporter Dashboard from their point of view so that you have a full picture of their online experience with your organization.

Learn more about the Supporter Center

Resources you can share

Here are a few resources you can share with your supporters. They are designed to help supporters become familiar with their accounts. We recommend that admins read through them to understand the supporter experience better.

For all supporters:

• Who is GoFundMe Pro?
• How to resend myself a receipt
• How to edit my recurring donation

For your fundraisers:

• How to create a fundraising page
• How to edit a fundraising page
• How to create a team fundraising page
• How to edit a team fundraising page
• How to thank donors