Manage tickets

You can create and manage tickets, also known as registrations, in Ticketed and Registration with Fundraising campaigns on GoFundMe Pro. While their names are different, tickets and registrations both let attendees reserve their spot to your event.

Create new ticket

1. Open the Ticketed or Registration with Fundraising event you want to edit
2. Select the Details tab
3. In the menu, select Tickets or Registrations

4. Select + Add to create a new ticket

You can also duplicate an existing ticket rather than starting from scratch. To do so, select Duplicate at the bottom of the ticket you want to copy.

Enter the ticket details

1. Enter the Ticket Name, Quantity, and Price

2. Select the Edit Details dropdown
3. Fill out the form with your ticket details and Save when you're finished

• Ticket description - describes the ticket and explains what a ticket gives access to
• Ticket available from / until - specifies when the ticket is available
• Attendees per ticket - limits how many people a ticket grants entrance for
• Maximum tickets per order - limits how many tickets a person can order at once
• Tax Deductible Amount - set the percentage or dollar amount of the ticket price that is tax deductible

Manage your tickets

Basic management

• You can edit your tickets at any time. Simply use the steps in this article on any of your existing tickets. 
• You can reorder your tickets by selecting the 3 lines at the top left of a ticket and dragging it to the desired place
• You can delete a ticket by selecting the X at the top right of a ticket
•  You can adjust the term used for tickets, but only in a Ticketed campaign

Ticket processing fees

• You can set whether the organization or the customer pays your transaction fees. If you choose to have customers pay the fee, the ticket cost will automatically adjust.
• This setting will apply to all of your tickets. For example, you cannot have the organization pay the fees for one ticket and have the customer pay fees for another. This is to avoid customer confusion.

Refunds

• You can refund a ticket at any time.
• Refunded tickets will not update the total ticket quantity. After refunding a ticket, return to the ticket's details and update the quantity.

Hidden tickets

Use free, hidden tickets to add attendees to your event without requiring them to checkout. These tickets will only be available to admins and will not be an option for attendees to purchase. To create a hidden ticket:

1. Add a new ticket and name it something unique. For example, For admin use only or Hidden ticket.
2. Select the checkbox next to Free
3. Set the Ticket available from / until fields to dates in the past
4. Fill out the rest of the ticket details as necessary

Then, add attendees to your event through an offline ticket and select your hidden, free ticket. 

Add offline tickets

You can record offline ticket purchases or registrations by going to Campaigns and selecting the specific campaign.

Under Add to campaign, select Offline ticket to enter the purchaser and attendee information.

Report on tickets

You can create a report of your tickets by adding a filter to the transactions report. To do so:

1. Select Transactions in your GoFundMe Pro account and then select Transactions History
2. Select the Advanced button for additional filters
3. Under Property, choose Transaction > Transaction Type
4. Under Operator, select Is Equal To
5. Under Value, select Registration

If you need more help creating reports, check out our guide.

Frequently asked questions

Why are tickets missing from my event page?

One reason a ticket could be missing is the ticket’s availability is either set in the future or has expired. To fix this, adjust the missing ticket's Ticket available from / until fields to set the availability time frame.

Another reason a ticket may not appear on your event’s page is that it is sold out. If you want to allow more attendees to purchase the ticket, select the ticket and then increase the Quantity on the ticket.

What tax deductible amount should I enter?

You'll want to enter the amount of the ticket price that qualifies for tax deductions.

For example, if your ticket costs $100 and you're using $25 from each ticket sale to cover event costs that don't qualify for tax deductions. You would set the tax deductible amount to $75.

The $75 will show up as the tax deductible amount in the order summary on receipts. This shows supporters how much of their ticket purchase is considered a charitable gift or tax deductible expense which they can use to reduce their tax bill.

How will Free tickets appear for supporters?

If you mark the checkbox next to Free under the price of your ticket, it shows as "Free".

How long will a ticket be held in an attendee's cart?

An attendee's cart has a 15-minute time limit. If they do not complete checkout before time runs out, their ticket or registration will become available again.

This 15-minute time limit also applies to tickets entered as part of an offline ticket or registration.

Can supporters pay for tickets with a company card?

Yes, you can let your supporters pay with a company card. To do so, turn on the option under the Checkout settings in your event.

Why are other payment options not available for purchasing tickets?

Tickets and registrations can only be purchased with a credit card, even if you have additional payment options set up in your account.

The supporter included a donation with their ticket or registration. How do I view it later?

You can find the donation in your Transaction History. The donation will have a separate Transaction ID from the ticket or registration.

If I add an offline registration to a Registration with Fundraising campaign, does that create a fundraising page for the supporter?

Yes, they'll have a fundraising page created and will receive an email with a link to personalize their page.

How does GoFundMe Pro handle orders with multiple tickets?

By default, the purchasing attendee's first name, last name, and email are collected at checkout. You can also set up custom questions to collect additional information about the other attendees.

If you choose not to turn on custom questions for your ticketed event, when someone buys multiple tickets, each ticket will have the purchaser’s information. This makes it quick and easy for someone to purchase tickets for a large group. However, you may want to update this information later.