Ask custom questions

Adding custom questions to your donation page allows you to gain insight into your supporters—for example, you could ask why they decided to donate.

What do they look like?

Questions on a donation page appear at the bottom of the form.

Questions for fundraisers or teams appear as part of the setup process for their page.

Edit questions

1. In your account menu, select Campaigns
2. Find and select the campaign you want to edit
3. Select Edit Campaign
4. Select Settings
5. In the menu, select Custom questions

Common custom questions

GoFundMe Pro provides templates for common custom questions that you can toggle on or off. To use these optional questions:

1. Toggle on any custom questions you want to use
2. Mark the Required checkbox if you'd like to make a question required
3. Select Save

Inclusivity options

To ensure a diverse and inclusive platform, the Title, Gender, and Pronoun questions have more options. To make changes, select the question dropdown:

You can edit the default answers that appear or add your own to ensure your supporters are represented.

Create a custom question

You can create your own question by selecting + Create new.

1. Write the question you want to ask in the Question text field
2. Select the Question Type dropdown and choose the type you want to use
3. Select Save Changes

Question type descriptions:

• Single Line Text - Supporters get a single line to answer the question. Use this to encourage short answers.
• Multiple Line Text - Supporters get a paragraph block to answer the question. Use this to encourage longer answers.
• Date - Supporters can answer with a specific date
• Yes/No - Supporters can provide a Yes or No answer
• Dollar Amount - Supporters can provide a dollar amount (in USD) as the answer
• Event Waiver - The 'answer' to this question is a checkbox that serves as acknowledgment of a waiver (write the waiver information in the question textbox)
• Custom Select List - Supporters can choose answers that you write from a multiple-choice dropdown. Answer choices must be 100 characters or less.

Edit your questions

You can edit any custom question after adding them from the questions menu.

• Edit the question - To edit a question, select the text box and start typing
• Rearranging questions - To change the order of your questions, click the six dots at the top left of a question and drag it to the desired place
• Removing questions - To remove a question, click the Delete button
• Edit required questions - To change whether a question is required, check or uncheck the Required checkbox
• Change the question type - To change the question type, remove the question and create a new one with the type you want

Add conditions

You can add a condition to your questions so they only show if requirements are met based on donation size, frequency, or yes/no responses.

For example, you want to offer a gift to supporters if they donate a certain amount. Create a custom Yes/No question and place a condition to show only if a one-time donation is made for more than $50. You can also add a second condition if a recurring donation is made for more than $10.

View custom question responses

You can view custom question responses on the following reporting pages:

• Transaction History
• Fundraising Teams
• Fundraising Pages
• Attendees

You'll need to add the column to the report to view the responses. To add custom question columns:

1. In your account, go to one of the reporting pages listed above
2. Select Columns
3. Select the Custom Questions tab
4. Mark the custom questions you want to add to the report

Be sure to save or export the report when you are finished.

Edit custom question responses

When you need to change the answer to a custom question, go to the supporter's transaction.

1. In your account menu, select Transactions
2. Select Transaction History
3. Select the Transaction ID of the supporter whose answer you want to edit

3. Scroll down to the Custom Questions section of the Transaction ID
4. Select Edit
5. Edit the answer to the custom question and Save

FAQs

If I use Salesforce integration, will answers to my custom questions sync automatically to Salesforce?

Answers to your custom questions will sync to Salesforce as separate GoFundMe Pro Custom Answers records. But, you must individually map custom questions to see the answers directly in fields on the Contact, Campaign, or Opportunity object.

Why are there duplicate questions?

We recommend making the text identical if you plan to use the same question across multiple campaigns. Unless the text is identical, GoFundMe Pro will list both questions, which can lead to unwanted duplicates.

You can fix duplicates ‌by editing the questions to make them identical.

Can I include hyperlinks in a custom question?

Yes, you can add hyperlinks by using HTML. Place an <a> tag around the text you want to hyperlink, along with the hex code for the color of the hyperlink.

For example, if you want to link to your organization's website with a green hyperlink, the full line with the HTML code will look like this: 

Make sure to check out <a target="_blank" href="https://www.ourwebsite.org/" style="color:#148044">our website</a>today.