Braintree

Braintree is a legacy payment processor primarily used by Canadian and international customers. U.S.-based GoFundMe Pro customers typically onboard with GoFundMe Pay, which offers more payment options for donors, in-product reconciliation reporting, and built-in fraud protection.

Set up Braintree

First, apply for a Braintree account and, once approved, complete setup in GoFundMe Pro.

Apply for a Braintree account

Have your finance or account manager complete the application by:

• Calling the sales team at (877) 511-5036, or
• Filling out the Braintree contact form

A Braintree representative will assist with completing the setup process so you can connect your account to GoFundMe Pro.

Complete setup in GoFundMe Pro

Once your Braintree account is approved, connect it to GoFundMe Pro by following these steps:

1. Open both your GoFundMe Pro and Braintree accounts in your browser
2. In GoFundMe Pro, go to Settings
3. Select Payment Processor Portal
4. Select Braintree
5. Enter the required Braintree credentials

Braintree credentials

• Merchant ID & Merchant Account ID:

  • Log in to Braintree
  • Go to Settings (cog icon) and select Business
  • Copy and paste these IDs into GoFundMe Pro

• Public and Private API Keys:

  • In Braintree, go to Settings (cog icon) and select API
  • Copy and paste the API keys into GoFundMe Pro

Link PayPal account

Enter your PayPal email to accept PayPal payments. If PayPal is not yet set up in Braintree, follow these steps.

Once saved, your processor overview page will show an Active status, confirming the setup is complete.

Edit fraud filters in Braintree

While Braintree offers fraud protection tools, some settings may interfere with GoFundMe Pro's donation processing. We recommend turning off the following filters:

CVV

GoFundMe Pro does not send CVV for recurring payments after the first transaction. Requiring CVV may cause recurring donations to fail.

AVS (Address Verification Service)

If you turn on GoFundMe Pro's no billing address required feature for paid transactions in GoFundMe Pro Events, turn off AVS to prevent disruptions.

Turn off CVV and AVS in Braintree

1. Log in to Braintree
2. Go to Settings (cog icon) and select Processing then Fraud Tools
3. Open AVS Settings, uncheck all boxes, and save
4. Repeat for CVV Settings

Compare Braintree reports to GoFundMe Pro

Braintree provides reports that let you compare transactions available in GoFundMe Pro. The following steps will help you match transactions in GoFundMe Pro with transactions in Braintree to view the status of each transaction.

Create a GoFundMe Pro transaction report

1. In GoFundMe Pro, select Transactions and then Transaction History
2. Select Columns
3. Mark the checkbox for Payment Processor Reference ID and Apply
4. Select Transaction Date
5. Set your desired date range and Apply
6. Select Add to my reports to save your report

Braintree transactions report

1. Log in to Braintree
2. Go to Transactions and select the desired date range
3. Download the report

Tip: Use the Disbursed Date Range to view all transactions deposited into your bank account.

Then, match the Transaction ID in Braintree with the Processor ID in GoFundMe Pro. This will be an 8 digit value comprising numbers and letters. Once the report downloads, compare the Transaction ID column in the Braintree Report with the Processor ID column in the GoFundMe Pro Transactions Report.

Frequently asked questions

How much does it cost to use Braintree?

US pricing:

• 2.2% + $0.30 transaction fee for Visa, Mastercard, and Discover
• 3.25% + $0.30 transaction fee for American Express
• 1% Braintree fee for any non-USD currency or card issued outside of the US
• $15 flat fee for each chargeback
• No monthly fees

Canadian pricing:

• 2.9% + $0.30 transaction fee for Visa, Mastercard, and Discover
• Canadian customers can provide Braintree their American Express account number to process transactions through Braintree. In this case, customers would be billed directly from American Express.
• 1% Braintree fee for any non-USD currency or card issued outside of the US
• $15 flat fee for each chargeback
• No monthly fees

Who can use Braintree on GoFundMe Pro?

Primarily Canadian and international organizations.

Can I accept payment via PayPal?

Yes, as long as PayPal is activated in your Braintree merchant account.

When will donations be received?

• Visa/Mastercard/Discover: 2–3 business days
• American Express: 3–5 business days

What is Braintree’s processing cutoff time?

• Transactions before 5 PM CST (Monday–Friday): Process the next business day.
• Transactions after 5 PM CST (Friday–Sunday): Process the following Tuesday.

Can Braintree customers settle in currencies other than USD?

Yes, US-based customers can settle in the following currencies:

• Australian Dollar
• Canadian Dollar
• Hong Kong Dollar
• Japanese Yen
• New Zealand Donor
• South African Rand
• Danish Krone
• Norwegian Krone

Learn more about International Currency Processing

For support related to GoFundMe Pay or GoFundMe Pro reporting, please contact GoFundMe Pro Care. For support related to Braintree and its features, please visit the Braintree support center.