Manage your billing info
In your account’s Billing settings, you can find and manage information related to your billing contact, plan details, donor covered fees, payment history, and transaction fees.
Important: Before publishing campaigns on GoFundMe Pro, you must add a billing payment method.
To access billing:
- In the GoFundMe Pro menu, select Settings
- Select Billing
Add or edit payment method
To add or edit your payment method, select + Add payment method or Change within the Plan details card.
Your payment method is how you’ll pay your subscription and transaction fees. GoFundMe Pro accepts bank transfers and credit cards as payment methods. When you add a payment method, it won't be charged right away.
View plan details
Your Plan Details include information about your organization’s GoFundMe Pro subscription, including:
- Renewal date - the date your GoFundMe Pro subscription is set to renew
- Payment Method - the method your organization uses to pay your subscription
Edit billing contact
Your bill-to contact is whom we’ll email for any billing needs for your account. To update your billing contact information, select Edit.
View transaction fees
The Billing page also displays your GoFundMe Pro platform fee, optional add-on rate, and processor fees.
- GoFundMe Pay customers: Your organization’s fees will be auto-populated based on your contract
- Authorize.net, Braintree, or WePay customers: You’ll need to enter your payment processor fee percentages and processor flat rate
Edit the add-on rate
Donor covered fees let supporters cover the cost of transaction fees. When a supporter chooses to cover fees, their total will automatically increase to cover your organization's platform fee, processing fees, and add-on rate.
Select Edit to adjust the optional add-on rate (up to 5%). If you use multiple payment processors, the add-on rate will be the same across all of them.
Note: You must also enter your agreed-upon processing fees if you use a payment solution other than GoFundMe Pay.
Download invoices
Your Payment History displays and provides access to your GoFundMe Pay invoices. Under the Invoice column, select the Download PDF icon to download a copy of the specific invoice.
Note: If you’re a GoFundMe Pay customer, you may notice $0.00 invoices. These appear for transaction fees already collected at the time of the transaction, and no action is required.
FAQ
I paid my invoice, but why am I seeing a pop-up in my account saying my payment is overdue?
Our accounting department processes auto payments on the 1st of every month and every Monday. Due to this schedule, if an invoice is due on a day other than the 1st or Monday, an overdue notice may appear in your account. Once the payment is processed, the notice should no longer show up.