Giving Cart

Giving Cart lets you offer supporters multiple ways to support your cause. When it's turned on in a campaign, every donate button on your page will show + Add to cart, and supporters can add multiple donations toward separate program designations in a single transaction.

Activate

To turn on cart functionality:

1. In the Studio campaign designer, select the Settings tab
2. Under Cart functionality, select On and save changes

Use a template

Or you can quickly create a campaign with a Studio template that already has cart turned on:

• Donation drive: Ideal for campaigns centered on a specific goal or moment, while encouraging donors to increase their impact through multiple support options before checkout
• Program catalog: Great for inspiring donors to support multiple designations at once

How items appear in the cart

When supporters check out, each item will show the name of the program they’re supporting and whether it is one-time or recurring. We recommend creating clear titles for your program designations, so donors know exactly what they're giving to when they select a designation on the donation form or on an impact tile.

For impact tiles, we recommend creating program designations that match the tile heading to ensure consistency for the supporter. For example, if the heading is School lunches, create a corresponding program designation and select it for that tile.

Reporting

Giving Cart transactions appear in Transaction History as a grouped order. This means the individual contributions that were a part of the transaction are grouped under a single Order ID.

To view Giving Cart transactions broken down into their individual contributions, go to Order Items.

To access the Order Items report:

1. In the menu, select Transactions
2. Select Order Items

When you select a Giving Cart transaction’s Order ID, you can view the gross and net transaction amounts, fees paid, and program designations selected.

Managing an order

You can go to a supporter’s order in Transaction History or Order Items by selecting their Order ID. Then you can either refund the entire transaction or resend the receipt.

To refund the transaction:

1. Select the supporter’s Order ID
2. Next to Order details, select Edit
3. Select Refund and confirm

Use cases

A few ways you can incorporate Giving Cart into your campaign include:

• Running a virtual food, supply, or fund-a-need drive in such a way that it brings your donors’ impact to life in tangible and creative ways
• Facilitating “split designation” experiences by using gifts of various sizes for more than one program
• Promoting recurring giving alongside one-time gifts

Things to know

Giving Cart does support:

• Refunding entire orders but not individual donations
• Recurring Giving Plans will show a list of transactions, but not updates
• Dedications can be applied at the order level, but not for each donation

Giving Cart does not support:

• Transferring orders to another campaign
• Changing the program designation for individual order items
• Tracking inventory or selling merchandise
• Automatically removing impact blocks from the page after someone donates to them
• Multi-currency display/Passport

FAQ

How do I know which program a contribution was made towards?

The Order Items report shows the Program Designation the supporter contributed to. You can view it by referring to the Designation Name column.

We recommend using Program Designation names that are simple and meaningful to you. This will help supporters understand what they are contributing to when they check out and help make reporting easier for admins.

How does Giving Cart impact Salesforce?

One-time and recurring gifts from an order will sync automatically to your Salesforce instance. Find out how those gifts sync if you use our base (NPSP) integration or our Agentforce Nonprofit Cloud (NPC) integration.

How do fees work with Giving Cart?

Fees are calculated based on the donor’s total intended donation amount, including all the contributions in their order.

Learn more about Donor Covered Fees