Social media settings
To edit a campaign's sharing settings:
- Open the campaign you want to edit
- Select the Settings tab
- In the menu, select Sharing
General sharing
Set the image and description that appears when a supporter shares your campaign or creates a Facebook or Instagram fundraiser.
Note: Updates to your image take about 1-2 minutes to process—this gives us time to clear our internal cache. In simple terms, it ensures your new image appears when shared from then on.
Facebook and Instagram
If you have Facebook fundraising tools active in your Meta accounts, you can turn on Facebook and Instagram sharing to let supporters add your campaign to their profile or add it to their stories. Find out how to turn on Facebook and Instagram sharing.
Facebook in legacy campaigns
The Facebook settings in our legacy campaign editor let you customize how your campaign displays when it’s shared as a Facebook post. You can change the image and description that appears when a supporter shares your campaign.
GoFundMe Pro automatically pulls in an image from your campaign for Facebook posts—this ensures visual consistency. You can always change the image by selecting the upload cloud button or selecting the X to remove the image.
Note: Updates to your image take about 1-2 minutes to process—this allows GoFundMe Pro to clear its internal cache. In simple terms, it ensures your new image appears when shared from then on.
Debug Your Facebook share
Facebook caches or stores a version of your pages to reduce loading time on computers. If you ever update the title, picture, or story of your page, Facebook will still want to show the cached version of your page. This can cause an error message or can cause the wrong version of the page to display.
You can fix this by debugging the page.
- Open the Facebook debugger
- Enter your page's URL (website address) into the space provided
- Select Debug
Important: Avoid hitting the Debug button multiple times, otherwise Facebook may flag your page as spam. Changes also may take just a bit to display.
After you debug the page, it should appear accurately when you share it on Facebook. If problems persist, contact our Care Team.
X
You can also customize the twitter message that appears when someone shares your campaign on Twitter. Because Twitter limits messages to 280 characters, we recommend using Bitly to shorten the default URL in the text block and save space. To customize your message, simply write it in the text block.
Note: There is not a way to change the image in your Twitter message because Twitter pulls images from your campaign link. It will pull your hero image or the background image for standalone donation pages which ensures visual consistency.
Text (SMS)
You can also customize the message that appears when supporters share your campaign through text messages. Be sure to leave the URL to your campaign in the message. To customize the message, simply write the message you want in the text block.
Note: The option to share through text messages only appears if supporters are viewing your campaign on a mobile device.
You can also customize the email messages that supporters can send to share your campaigns. Remember to leave the link to your campaign in the message so new supporters can find your campaign online. To customize emails, simply write your subject line and message in the appropriate Email text blocks.
Note: This applies only to emails sent via the share link on your campaign. Right now, you cannot customize the default email message that fundraisers and teams send when they share their pages.