Group registrations

What is group registration?

Group registration lets purchasers manage the attendee details for every person in their order. Any transaction with more than one registration will appear under the Groups tab in the Attendees menu.

To allow attendees to manage their own group's information, admins need to turn on Manage for each group and send the purchaser a Manage link to their email. Once sent, the purchaser can update their attendees' names, email, phone numbers, and any custom questions. When someone updates the attendee details, this information will sync back to GoFundMe Pro.

Purchasers can also send tickets to their group's attendees. This will send the event's Welcome Message with a QR code attached for check-in. You can customize your event's Welcome Message by visiting Email Templates in the event editor.

Manage groups

Whenever someone purchases multiple tickets or registrations to your event, they'll appear as a group under the Groups tab. To let a purchaser manage their group registration, an event admin needs to toggle on the manage option and send the purchaser a manage link.

Manage a group

To turn on group registration for a single group purchase:

1. In your Live event's menu, select Attendees
2. Select the Groups tab
3. Select the group's transaction ID

Once you toggle on Manage, you can copy or send the manage link to the group's purchaser. When you select Send Link, you can customize the message the purchaser receives before you send the email. Or, you can select Copy Link and share it with the group's purchaser however you prefer.

With the Manage link, the purchaser can update the attendee details for each person in their group order. Also, they can invite someone else to help them complete the details.

Learn how supporters manage their groups.

Manage multiple group registrations

You can also turn on group registration for multiple groups and send the manage link to all of them.

To turn on group registration for multiple groups:

1. Select the checkbox next to the groups you want to manage
   • To select all, select the checkbox at the top of the column
2. Select Enable Management
3. Select Send Link

Edit group management settings

In the group management settings, you can customize:

• Group instructions that appear on the manage page
• Default email message when you send the link
• Set a date at which group managers can no longer update attendee information
• Notifications when a ticket is edited or changed
• And, show or hide specific information on the group page, such as ticket names, bidder numbers, and assigned tables

To access the settings:

1. In your Live event's menu, select Attendees
2. Select the Groups tab
3. Select the Options dropdown
4. Select Settings

Notifications

You can also set up notifications when a ticket is edited or changed to stay current with your event's attendee list. These notifications will be set for your user and will not impact other event team members' settings.

Frequently asked questions

If the Welcome Message is turned off, will attendees be unable to send tickets?

No, group purchasers who manage their tickets can always send tickets to their attendees. However, this will still send the Welcome Message email template. 

Will attendees automatically receive their tickets or any notification when assigned?

No, attendees do not receive any notification when they are assigned tickets. Admins or group purchasers will need to send a notification to assigned attendees.

Can I update the group purchaser's first name, last name, and email address?

The group purchaser's first name, last name, and email address cannot be edited. This helps ensure data integrity, as these are part of the purchase's billing information.

However, you can still edit the attendee's information. If the group purchaser's email is incorrect, you can invite them to help manage their group by sharing the Manage link with the purchaser.