Having video/audio problems
Overview
In Live Events, you will be prompted to select your audio and video device so that people can hear and see you at the event, but if you are unable to select your AV options, it is probably because you need to give browser permissions for Live Events to access your AV devices.
First, please be sure that you are using Chrome (preferred) or Firefox (backup) and that it is up to date.
If that doesn't work, be sure to give browser permissions in Chrome:
Allow camera and microphone in a web browser
On Chrome:
- Next to the URL, select the padlock icon
- Set Camera and Microphone to Allow
On Firefox:
- In the URL field, select the video icon
- Choose the Camera and Microphone to share
- Select Allow for changes to take effect
Note: Make sure your camera and microphone are allowed for https://live.classy.org website.
You can also check to see if Live Events has access to your devices by entering the following link to your Chrome browser URL field:
chrome://settings/content/siteDetails?site=https://live.classy.org/
Under Permissions, locate Camera and Microphone. Live Events should be one of the approved sites.
Note: Sometimes, third-party extensions can affect the experience by blocking some of the Live Events interface elements. That’s why we also recommend opening the event in Incognito mode on Chrome or a Private tab on Firefox.
MacOS
Privacy settings on latest versions of macOS require the following permissions to be enabled in order to get the best Speaker experience on Live Events platform:
- Camera
- Microphone
- Screen Recording
Camera
- Open the System preferences
- Navigate to Security & Privacy > Privacy
- Choose Camera and allow browsers to access your camera
Once the permissions are granted, you will be able to come on screen with Camera.
Microphone
- Open the System preferences
- Navigate to Security & Privacy > Privacy
- Choose Microphone and allow browsers to access your microphone
Once the permissions are granted, you will be able to come on screen using the Microphone.
Screen recording
- Open the System preferences
- Navigate to Security & Privacy > Privacy
- Choose Screen Recording and allow browsers record the contents of your screen
Once the permissions are granted, your browser will be able to choose any applications for screen sharing.
If none of the above fixes the problem, please contact our care team for help.